The easiest way to collect customer feedback, video testimonials, and online reviews.
Everything you need to automatically request, collect, and share feedback from your customers.
Companies that rely on Boast
Your entire feedback process, all in one place.
Boast offers powerful software for requesting and collecting feedback and showcasing praise from your customers.
Forms help you collect quality customer feedback in a way that showcases your brand and maximizes your response rates.
Robust form builder
Customize your feedback collection form to meet your needs.
Video and photo collection
Make it easy for customers to submit video testimonials or photo reviews from any camera-enabled device.
Multi-page forms
Display different form questions on different pages to increase response rates and improve user experience.
Form templates
Standardize your feedback collection with built in templates for NPS, CSAT, CES, and more.
Sequences are email and SMS drip campaigns for automating your feedback requests.SMS Coming Soon
Email & SMS requests
Automate emails and SMS requests to gather customer feedback.
Pre-built templates
Standardize feedback collection with NPS, CSAT, and CES templates.
Automatic enrollment & reminders
Automate requests with enrollment triggers, and schedule a series of requests to increase response rates.
Recurring requests
Schedule feedback requests to go out at specific intervals, like monthly or quarterly.
Gift cards Coming Q3 2021 allow you to incentivize customers when you ask for feedback and reward them when feedback is submitted.
Incentives
Incentivize customers to submit feedback by sending a gift card with your request.
Rewards
Reward customers who submit feedback by sending a gift card after feedback is submitted.
Popular providers
Boast currently supports Amazon and Starbucks gift cards.
Insightful reporting
Get a clear picture of how gift cards impact your response rates.
Your contacts are your customer database, allowing you to request feedback based on specific criteria and track customer sentiment over time.
Import / export
Easily import your customer list for requesting feedback and export the feedback you receive.
Reporting
Track customer sentiment over time with contact-level reporting.
Organization
Categorize contacts by assigning locations, staff, and custom tags to gather insights and keep your feedback organized.
IntegrationsBeta
Connect Boast with your CRM system and keep your contact list up-to-date using our Zapier integration.
Reponses allow you to manage all of your customer feedback, reviews, and testimonials in a single place.
Photo and video feedback
Collect and manage photo and video feedback, including testimonials and reviews.
Aggregate ratings
Get a high-level view of how your customers feel and how sentiment is changing over time.
Standard formats
Collect feedback in NPS, CSAT, CES, or 5-star format for standardized data you can use to grow your business.
Social sharing
Push the feedback, reviews, and testimonials you receive to your social channels to build trust with your audience.
Use embeddable widgets to showcase praise from customers on your website.
Display feedback
Embeddable display widgets allow you to show the right praise in the right places to give prospects the extra push they need to do business with you.
Request feedback
Embeddable collection widgets allow you to ask for feedback, reviews, or testimonials on specific web pages.
Multiple style options
Select from cards, list, carousel, or floating display widget styles to seamlessly integrate with your existing website content.
Mobile-friendly
Accommodate users across all devices with responsive, mobile-friendly display widgets.
One tool with everything you need to leverage customer feedback to grow your business.
Designed for all your customer feedback needs
Boast helps you collect more, better customer feedback and leverage it to grow your business.
Video Testimonials
Increase credibility and build rapport with website visitors by collecting and showcasing authentic video testimonials from your biggest fans.
Online Reviews
Make the best first impression on prospects with raving online reviews. Use Boast to automatically collect reviews on key sites like Google, Facebook and Yelp.
Customer Surveys
Improve customer experiences with industry standard surveys like NPS and CSAT, or create custom surveys to gain valuable insights from your customers.
Customer Feedback IncentivesComing Q3 2021
Ensure the highest response rates when requesting feedback by offering gift card incentives and rewards.
Feedback KioskComing Q2 2021
Make it convenient for customers to submit feedback at storefronts, trade shows, or in-person events with Boast’s feedback kiosk mobile app.
IntegrationsBeta
Automate feedback collection within your existing processes by integrating Boast with countless CRMs and ERPs via Zapier.
Praise from our customers
Over 8,000 organizations collect raving customer testimonials with Boast.
Boast helps you leverage customer feedback across your entire organization
Marketing + Sales
Easily collect video testimonials and online reviews to build trust with prospects and boost marketing and sales efforts.
Customer Success
Leverage customer happiness and effort metrics to identify and resolve issues, prevent churn, and increase loyalty.
Product Feedback
Standardize product feedback with NPS or custom surveys so you can identify trends and drive meaningful business improvements.
Organizational Health
Incorporate customer feedback into leadership processes so you can measure and improve the health of your organization over time.