Why Yelp reviews matter for businesses
Get Found Online
Yelp has over 130 million monthly active users, meaning there is a lot of free exposure to be gained by optimizing your presence there. Yelp reviews also show up in Google’s knowledge panel, which can help increase click-throughs to your business.
Showcase Social Proof
Before doing business with you, people want to know that others would recommend you. Yelp reviews are an opportunity to show prospective shoppers or diners that you have a proven track record and they should give your business a shot.
Get more customers
A large volume of quality Yelp reviews will give customers the confidence they need to try out your business. They will drive awareness and traffic, and ultimately help you get more customers and fuel growth.
Tips to get more Yelp reviews
1. Let customers know you value their input
When asking customers for Yelp reviews, thank them for their business and let them know their feedback is appreciated. This can go a long way toward encouraging them to respond to your request.
2. Make your ask at the right time
Timing matters when asking for Yelp reviews. It’s usually best to ask right after a customer has done business with you so their experience is still fresh in their mind.
3. Remove obstacles and technical hurdles
Don’t make your customers work to give you a Yelp review. The more hurdles stand in their way, the more likely they are to give up. Consider using a tool designed to request and collect reviews rather than simply asking.
4. Ask more than once
If a customer doesn’t respond to your first request, don’t get discouraged. Remind them of your request a couple of times and you’ll have more success gaining Yelp reviews.
5. Automate your requests
Remembering to ask for Yelp reviews can be difficult throughout the hussle of your day. By using software that integrates with your business processes, you can automate requests and collect more reviews.
6. Don’t fear negative reviews
The possibility of a negative review shouldn’t dissuade you from asking for feedback. Think of the rare negative review as an opportunity to improve as well as to make your business more human. A thoughtful, productive response can go a long way!
Why use Boast to get more Yelp reviews?
Easy for customers
Boast offers an awesome customer experience, helping you collect more feedback. From the initial request to responding to your NPS survey, Boast removes obstacles for customers that prevent them from responding.
Integrate with existing processes
Integrate Boast with your existing tools to make NPS surveys part of your business process. Then set requests on auto-pilot with Sequences.
From identifying your best customers and those at risk of churning to tracking NPS over time on a customer level or across your organization, our robust reports help you gain actionable insights to improve your business.
A single customer feedback platform
Boast is an all-in-one solution for sending NPS surveys, managing responses, and analyzing reports, but we also offer robust customer surveys, video testimonials, feedback kiosksComing Soon, and more.