customer satisfaction best practices

Customer Feedback

9 Customer Satisfaction Best Practices For Better Surveys and Data

Knowing how your customers feel about your business can help to guide important business decisions. The only way to really know whether or not your customers are satisfied is to ask them. But how can you get responses? And how can you measure these responses accurately? These 9 customer satisfaction best practices can help you… Continue reading
testimonial automation

Customer Feedback

8 CSAT Questions to Improve Your Business

The Customer Satisfaction Score, or CSAT, gives businesses a measurable way to assess customer sentiment. This is a useful tool for assessing performance year over year and making sure you’re on track. CSAT can be used to assess many different things, and the right CSAT questions can give you the information you need. Here are… Continue reading
employee testimonial questions


15 Employee Testimonial Questions and Tips to Improve Recruitment Videos

No one knows more about your company culture than your employees. If your business is a great place to work and your employees are happy, employee testimonial videos are a great way to show it off. Use these 15 employee testimonial questions and tips to get great videos and improve recruitment. Employee Testimonial Questions to… Continue reading
consulting success


Help Your Customers Make a Great Testimonial Video

Testimonials from real customers lend authenticity to your brand, showcase your strengths, and help other customers learn more about your business. Studies show that approximately 84% of people trust reviews from other customers as much as friends. To make a great testimonial video, it helps to give your happy customers a bit of instruction. Here… Continue reading
share your praise

Customer Feedback

CSAT vs NPS: Which is Best?

Understanding customers’ experiences and their feelings towards your brand is essential for running a successful, forward-thinking business. However, getting these feelings into a measurable form can be difficult. Your Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) are two valuable metrics for measuring and tracking customer sentiment. Each of these can be used to… Continue reading
video marketing statistics

Video Marketing

28 Video Marketing Statistics You Need to Know in 2020

Video has quickly become a contender for the most powerful type of content online. Whether you’re creating detailed how-to videos to get customers’ attention or using video testimonials to show the quality of your products or services, the video format is a useful medium. Experts predict that we’ve only seen the beginning of the power… Continue reading

Online Reviews

Google Review Policy: What Business Owners Can and Can’t Do to Get More Google...

Google reviews have become an important part of digital marketing, especially for local businesses. To find out if your business is worth a visit, many prospective customers turn to Google first. If you’re working on getting more Google reviews, you may be wondering what’s allowed and what isn’t. Here is everything you need to know… Continue reading
Customer Feedback Questions

Customer Feedback, Online Reviews

70 Customer Feedback Questions to Improve Your Business

Is your customer service top-notch? Are your product features the best in the business? You need to ask the right customer feedback questions to find out. We’ve added 25 additional questions to give you 70 customer feedback questions to address every part of your business, from customer service to market research. Customize these questions to… Continue reading
testimonial request emails that work


9 Examples of Testimonial Request Emails That Work

You know testimonials can make a big impact on influencing prospects to do business with you. But knowing how to ask for a testimonial isn’t always so simple. That’s why we created this guide – to arm you with the information and tools you need to effectively ask your customers for testimonials and generate a… Continue reading
consulting success feature

News & Updates

Consulting Success With Video Testimonials

  Michael Zipursky, CEO of Consulting Success, gives business consultants powerful strategies to win more clients and improve their overall business efficiency. With over 6,000 consultants in over 100 countries taking Consulting Success courses, Zipursky had no shortage of positive feedback from clients. Gathering and displaying feedback in a systematic and usable way, however, was… Continue reading
online reputation monitoring for digital agencies

Conversion Optimization

24 Online Reputation Monitoring and Management Tools for Digital Agencies

If your clients have repeatedly asked you about online reputation monitoring and management, or you see your clients’ businesses suffering from a poor reputation, it’s time to start building this part of your digital agency. The best online reputation monitoring and management software for agencies don’t have to break your budget; you can build fast,… Continue reading