what is customer loyalty

Customer Feedback

How to Improve Your NPS Score

Your NPS score gives you a single number that makes it easy to measure your overall customer satisfaction. By asking a single question—”How likely are you to recommend us to your friends or colleagues?”—to your customers, along with a scale of 0 to 10, you can average your customer’s satisfaction. This can be a benchmark… Continue reading
testimonial questions for impactful testimonials

Testimonials

21 Testimonial Questions to Make Easy, Impactful Testimonials

High-quality testimonials show your business’s value, inspire trust, and give your business authority. But gathering testimonials that sound sincere while also highlighting your businesses can be tough. The right testimonial questions can shape the narrative, and tell the customer’s story as well as your own. Use these 21 testimonial questions to help you and your… Continue reading

Customer Feedback

5 Customer Satisfaction Metrics to Predict Revenue Growth

If you continually please your customers, you have a good chance of positive growth in the future. This is why a number of customer satisfaction metrics can be used to predict revenue growth. Some of these are more exact than others, and which you use will depend on the type of business you have and… Continue reading
closing the feedback loop

Customer Feedback

7 Tips for Closing the Customer Feedback Loop

Once you’ve gathered actionable feedback from your customer feedback surveys, you need to take action. Closing the customer feedback loop means making changes, thanking your customers for their feedback, and letting them know you’ve made these changes. Use these tips for closing the customer feedback loop and you’ll be able to act on the feedback… Continue reading
how to measure NPS

Customer Feedback

9 Best Practices for Customer Feedback Management

Customer feedback can help to reveal problems or weaknesses in your business, show how customers use your business, and how you can best improve. With the right system for collecting, managing and using customer feedback, you can save time, collect more accurate data, and use that data more efficiently. As you work on a strategy… Continue reading
how to ask for feedback

Customer Feedback

How to Ask for Feedback From Customers: 6 Templates

Customer feedback is a powerful tool for solving problems, adding new features or products, and growing your business. Knowing how to ask for feedback from customers can help to increase response rates and improve the quality of the feedback you receive. How you ask for customer feedback will depend on the information you’re looking for,… Continue reading
customer feedback survey tools compared

Customer Feedback

7 Customer Feedback Form Tools for Every Business

Understanding customer feedback can help move your business in the right direction. When you know what your customers want and what you’re doing well—or not so well—you’ll know where your efforts will be most effective. Customer feedback forms can help you quickly and effectively collect or organize customer feedback. There are many different customer feedback… Continue reading
Automate your testimonial collection process

Testimonials

How to Automate Your Testimonial and Review Collection Process

Testimonials give your business authority and help prospective customers to have more confidence in you. Online reviews improve your reputation and help you market your brand. Both are essential to an effective, business-boosting online presence. But collecting testimonials and reviews can be a challenge. Many businesses don’t have the time to devote to setting up… Continue reading
Companies using customer testimonials the right way

Testimonials

13 Companies That Are Using Customer Testimonials The Right Way

Testimonials give prospective customers trust and confidence in your product. Testimonial statistics show using reviews and testimonials on product pages can improve clicks, conversion rates, and purchases. We collected 13 customer testimonial examples to show how popular brands with dedicated followings use testimonials most strategically. These brands use testimonials to not only inspire clicks and… Continue reading
20 Impactful Statistics about Using Testimonials in Marketing

Testimonials

20 Impactful Statistics About Using Testimonials In Marketing

Testimonials show prospective customers that your product or service really works like it should. But just how impactful are testimonials? We’ve updated our original list of 20 testimonial statistics to show the difference that testimonials and reviews can make in 2020, and how they can be used most effectively. 20 Testimonial Statistics You Should Know… Continue reading
Successful testimonial contest

Testimonials

5 Testimonial Templates to Win Over Customers

Testimonials give customers confidence in your product. They can resolve a customer’s primary concerns, make them feel good about contacting you, and solidify their decision to buy. What your testimonials do for your business depends largely on how they’re presented. In this blog post we’ll explore 5 testimonial templates, what they do, and how you… Continue reading