The Future of Boast
Your entire customer feedback process, all in one place.
Powerful software for requesting and collecting customer feedback and showcasing praise from your biggest fans.
Awesome features for collecting customer feedback
Forms help you collect quality customer feedback in a way that showcases your brand and maximizes your response rates.
Robust form builder
Customize your feedback collection form to meet your needs.
Video and photo collection
Make it easy for customers to submit video testimonials or photo reviews from any camera-enabled device.
Display different form questions on different pages to increase response rates and improve user experience.
Standardize your feedback collection with built in templates for NPS, CSAT, CES, and more.
Sequences are email and SMS drip campaigns for automating your feedback requests.
Email & SMS requests
Automate emails and SMS requests to gather customer feedback.
Standardize feedback collection with NPS, CSAT, and CES templates.
Automatic enrollment & reminders
Automate requests with enrollment triggers, and schedule a series of requests to increase response rates.
Schedule feedback requests to go out at specific intervals, like monthly or quarterly.
Gift cards allow you to incentivize customers when you ask for feedback and reward them when feedback is submitted.
Incentivize customers to submit feedback by sending a gift card with your request.
Reward customers who submit feedback by sending a gift card after feedback is submitted.
Engage customers by sending Amazon or Starbuck gift cards.
Get a clear picture of how gift cards impact your response rates.
Your contacts are your customer database, allowing you to request feedback based on specific criteria and track customer sentiment over time.
Import / export
Easily import your customer list for requesting feedback and export the feedback you receive.
Track customer sentiment over time with contact-level reporting.
Categorize contacts by assigning locations, staff, and custom tags to gather insights and keep your feedback organized.
Connect Boast with your CRM system and keep your contact list up-to-date using our Zapier integration.
Responses allow you to manage all of your customer feedback, reviews, and testimonials in a single place.
Photo and video feedback
Collect and manage photo and video feedback, including testimonials and reviews.
Get a bird’s eye view of how your customers feel and how sentiment is changing over time.
Collect feedback in NPS, CSAT, CES, or 5-star format for standardized data you can use to grow your business.
Push the feedback, reviews, and testimonials you receive to your social channels to build trust with your audience.
Use embeddable widgets to showcase praise from customers on your website.
Embeddable display widgets allow you to show the right praise in the right places to give prospects the extra push they need to do business with you.
Embeddable collection widgets allow you to ask for feedback, reviews, or testimonials on specific web pages.
Multiple style options
Select from cards, list, carousel, or floating display widget styles to seamlessly integrate with your existing website content.
Accommodate users across all devices with responsive, mobile-friendly display widgets.
Designed for all your customer feedback needs
Everything you need to collect more, better customer feedback and leverage it to grow your business.
Automate feedback collection within your existing processes by integrating Boast with countless CRMs and ERPs via Zapier.
Tools for leveraging customer feedback across your entire organization
Marketing + Sales
Easily collect video testimonials and online reviews to build trust with prospects and boost marketing and sales efforts.
Leverage customer happiness and effort metrics to identify and resolve issues, prevent churn, and increase loyalty.
Standardize product feedback with NPS or custom surveys so you can identify trends a drive meaningful business improvements.
Incorporate customer feedback into leadership processes so you can measure and improve the health of your organization over time.
Companies serious about customer feedback trust Boast