Boast helps businesses leverage customer surveys, online reviews, and video testimonials to establish trust and fuel business growth.
Forms
Forms help you collect quality user generated content and valuable customer feedback.
Robust form builderAll the tools you need to create the feedback form that meets your needs. | Conditional logicShow different questions and thank you messages based on rating sentiment. |
Video and photo collectionAdd video and photo collection fields to any form to make it simple for customers to shoot and submit content. | Form templatesLeverage built-in templates for NPS®, CSAT, CES, and more to standardize your feedback collection. |
Multi-page formsSegment your form questions onto multiple pages to improve the experience for your customers. | Review site integrationsIntegrate your forms with Google to collect more reviews. |
Landing page designerCustomize the look and feel of your forms to match your brand. | Sharing optionsIntegrate with social media sites to share the feedback you receive. |
Responsive formsAccommodate users across all devices with mobile-friendly layouts. | InternationalizationDisplay your form in multiple languages based on location. |
Sequences
Sequences are email and SMS drip campaigns for automating your feedback requests
Email requestsAutomate emails to your customers requesting feedback. | SMS requestsAutomate SMS requests to gather customer feedback. |
Automated remindersSchedule a series of requests to nurture customers and increase response rates. | Pre-built templatesUse built-in NPS, CSAT, and CES templates to standardize feedback collection. |
Recurring requestsGather feedback at regular intervals, such as monthly or quarterly, by scheduling requests. | Automatic enrollmentLeverage enrollment triggers to automate requests based on specific criteria. |
Contacts
Your contacts are your customer database, allowing you to request feedback based on specific criteria and track customer sentiment over time.
Import / exportHave customers you want to ask for feedback? Import them into Boast to easily send requests. | ReportingLeverage contact-level reporting to get a clear picture of customer happiness over time. |
OrganizationAssign locations, staff, and custom tags to categorize contacts and keep your feedback organized. | IntegrationsBetaKeep your contact list up-to-date by connecting Boast with your CRM using our Zapier integration. |
Responses
Reponses allow you to manage all of your customer feedback, reviews, and testimonials in a single place.
Photo and video feedbackCollect photo and video feedback, including testimonials and reviews, and manage everything in a single tool. | Aggregate ratingsUnderstand how sentiment changes over time, and get a clear picture of how your customers feel. |
Standard formatsStandardize data to help grow your business by collecting feedback in NPS, CSAT, CES, or 5-star format. | OrganizationCategorize responses based on location, staff, and custom tags to gather insights and keep your feedback organized. |
Social sharingBuild trust with your audience by sharing feedback, reviews, and testimonials on your social channels. | Import / exportEasily import existing testimonials and reviews or export the feedback you receive. |
Widgets
Use embeddable widgets to showcase praise from customers on your website.
Display feedbackShow the right praise in the right places to build trust with prospects using embeddable display widgets. | Request feedbackAsk for feedback, reviews, or testimonials on specific web pages using embeddable display widgets. |
Multiple style optionsSeamlessly integrate testimonials with your website using cards, list, carousel, or floating display widget styles. | Pre-designed themesChoose from our selection of pre-designed themes for stylish display and collection widgets that match your brand. |
Customizable displaySelect which collected fields you want to display on your widgets, like name, title, business, and rating. | FiltersFilter the responses that each widget displays by tag, location, staff member, or custom field. |
Mobile-friendlyMobile-friendly display widgets accommodate users across all devices. | Javascript + iframeWith both javascript and iframe embed options, Boast display widgets are easy to use, no developer required. |
Integrations
Integrations help you get the most out of Boast by making it easy to integrate our tools into your existing workflow.
Set up newly approved testimonials and reviews to automatically publish to your business’ Facebook page. | ZapierBetaLeverage Zapier’s 1,500+ integration options and collect more feedback by seamlessly integrating Boast into your existing processes. |
Link your Google My Business listing for each location with Boast to enable the ability to request a Google review when positive feedback is submitted. |
Support
We’re here to help you get the most out of Boast while best leveraging customer feedback to grow your business.
Knowledge base
Instant access to hundreds of answers about features, troubleshooting, and best practices.
Guides
We’re dedicated to helping our customers grow their businesses. We’ve created countless guides about how you can leverage customer feedback to do just that.
Phone, email and chat support
Have a question you can’t find the answer to in our knowledge base? Our team’s here for you via phone, email, and chat 9am – 5pm EST.
Change plans at any time
Easily upgrade or downgrade as your needs change. We’ll prorate your next charge so you only pay for the time spent on each plan.
Free trial
No credit card needed. Try out Boast free for 14 days to see if it will meet your needs.
Cancel at any time
If Boast isn’t meeting your needs, you’re free to cancel at any time.