effective customer satisfaction survey questions

Conversion Optimization

How to Craft an Effective Customer Satisfaction Survey

Customer satisfaction surveys are a great way to gauge attitudes toward your brand. Are people receptive to your messages? Is the response positive, negative or neutral? The only way to truly find out is to ask. Through the answers your audience provides, you can discover happy clients to turn into promoters, unhappy clients and situations… Continue reading
how to respond to negative reviews templates

Reputation Management

How to Respond to Negative Reviews + Free Templates You Can Use

A negative customer review can cost your business real money. On social media alone, the average person has 155 friends on Facebook. That means if one person leaves a negative review on social media, you may have lost over 150 potential customers. For this reason, it’s extremely important to know how to respond to negative… Continue reading
how to ask patients for reviews

Conversion Optimization, Reputation Management, Social Proof, Testimonials

10 Ways to Ask Patients for Reviews

Doctors, dentists, and specialists play an essential role in patients’ lives, and most patients investigate reviews to be sure the professional is trustworthy and knowledgeable. However, this makes it challenging for new medical offices or hospitals. Many doctors, dentists, and other professionals wonder how to ask patients for review, while still maintaining a strong relationship… Continue reading
how to get more reviews

Conversion Optimization, Reputation Management, Social Proof

How To Get More Reviews on Google Business, Facebook and Yelp in 3 Easy Steps

If you receive a negative review on Google Business or another site, it can be damaging to your business. However, 68% of customers read less than 6 reviews. 90% read less than 10. This means, though you can’t remove the bad review, you can essentially push it out of sight by getting more positive reviews.… Continue reading
how to remove google review

Reputation Management

5 Tips to Remove Google Reviews

Bad reviews are hard for business owners to read. When you do your best to run a quality business each day, a bad review can feel like a personal attack. This is especially true for Google reviews, which are often the first thing customers see about your business online. If you’re wondering about how to… Continue reading
online reputation monitoring for digital agencies

Conversion Optimization

16 Reputation Monitoring and Management Tools for Digital Agencies

If your clients have repeatedly asked you about online reputation monitoring and management, or you see your clients’ businesses suffering from a poor reputation, it’s time to start building this part of your digital agency. The best online reputation monitoring and management software for agencies don’t have to break your budget; you can build fast,… Continue reading
how to calculate your net promoter score

Conversion Optimization, Reputation Management, Social Proof, Testimonials

How to Collect, Use and Calculate Your Net Promoter Score

Since it was first introduced in 2003 in the Harvard Business Review, the Net Promoter Score (or NPS) has quickly become one of the most powerful metrics in measuring customer satisfaction. Not only does your Net Promoter Score tell you how your customers feel, but it also correlates with customer spending, income growth, customer retention,… Continue reading
reputation management trends 2019

Reputation Management

5 Trends in Online Reputation Management in 2019

Now more than ever, customers look online to find where to eat, what to buy, even what doctor to go to or what car to buy. Good reputation management has become even more important in recent years, and 2019 is no exception. Whether you’re just starting to take charge of your online reputation, you want… Continue reading
beginners guide to online review management

Reputation Management

The Beginner’s Guide to Online Review Management

There are dozens of sites that customers can post online reviews of your business, and it’s difficult to manage them all. Where do you start? Whether you’re a new business or you’re an established business new to online review management, this strategy can help you organize and improve your online reviews. With a plan in… Continue reading

Conversion Optimization, Social Proof, Testimonials, Video Marketing

How to Find the Best Testimonial Plugin for Wordpress

Almost a third of the web now operates on WordPress, the easy-to-use content management system for web developers and beginners alike. Part of this popularity comes from the thousands of versatile and user-friendly plugins available for almost any function, including WordPress plugins to gather and display testimonials. With the right WordPress testimonial plugin, you can… Continue reading
use video interviews to hire new employees faster

Conversion Optimization

How to Use Video Interviews to Hire New Employees

It takes an average of $4,100 and 42 days to hire new employees. This doesn’t factor in the expenses incurred or the income lost while the position is vacant, either. Many HR managers, business owners, department heads and others are using video interviews to hire new employees faster and reduce costs. You can use video… Continue reading