net promoter score touch points

Other

14 Net Promoter Score Touch Points and How To Use Them

A company’s Net Promoter Score (NPS) is a reliable measure of customer loyalty and satisfaction as well as an indicator of future sales and income growth. How you use your NPS will partially depend on how you collect it. Choosing the right Net Promoter Score touch points to collect survey information can help to improve… Continue reading
how to measure NPS

Other

How to Measure NPS Accurately

Your Net Promoter Score (NPS) not only shows how customers feel about your business, but it’s also an indication of how your business might do in the future. The creators of NPS, Fred Reichheld, Bain & Company, Inc., and Satmetrix Systems, Inc., found that the score correlates with future customer spending, income growth, and customer… Continue reading
how to set up or claim a business on google

Other

How to Set Up or Claim a Business on Google

If your customer hears about your business, or they’re looking for a business like yours in their area, odds are the first place that they’ll go is Google. Fortunately, Google provides a number of services to make your business easy to locate, including Google Maps and Google My Business. The first step to getting found… Continue reading
how to ask for reviews

online reviews, Reputation Management

How to Ask for a Review: 19 Strategies (With Templates!)

Reading online reviews is the fastest way for customers to find out what a business is like and whether it’s right for the customer or not. If you don’t have online reviews, you’re missing out on a large part of your audience. The question then is how to ask for a review. Most people don’t… Continue reading
growth marketing pro testimonials

Video Marketing

Growth Marketing Pro Builds Video Content With Boast

  “I just want to say that I really love Boast. The reason that I love it is it’s so quick and raw and real. I love that it captures real humans sharing their honest opinions that are unscripted. There’s somehow something even more valuable in that than a video that’s super polished and edited.… Continue reading

Testimonials

Success Stories From “Living to the Fullest”

  “My company is called Vivir al Máximo (which means “living to the fullest” in Spanish), and we sell different online courses to help our students create a life on their own terms. In our market, having credible testimonials from your students is key for selling your courses, but in the past it was a… Continue reading
testimonial questions for impactful testimonials

Other

21 Testimonial Questions to Make Easy, Impactful Testimonials

High-quality testimonials show your business’s value, inspire trust, and give your business authority. But gathering testimonials that sound sincere while also highlighting your businesses can be tough. The right testimonial questions can shape the narrative, and tell the customer’s story as well as your own. Here are 21 testimonial questions that will help you and… Continue reading

Other

Google Review Policy: What Business Owners Can and Can’t Do to Get More Google...

Google reviews have become an important part of digital marketing, especially for local businesses. To find out if your business is worth a visit, many prospective customers turn to Google first. If you’re working on getting more Google reviews, you may be wondering what’s allowed and what isn’t. Here is everything you need to know… Continue reading
customer reviews are important

online reviews, Reputation Management

Why Are Online Reviews Important?

Online reviews are important to your business, and only becoming more important as time goes on. According to a study by Search Engine Land, reviews on Google alone show impressive numbers; “From 2013 to 2014, the number of [Google reviews] grew by 80 percent. The next year it grew by 114 percent, and from 2015… Continue reading
online review statistics

online reviews, Reputation Management, Social Proof

2018 Online Review Statistics You Need to Know

Online reviews have become an essential part of not only ecommerce, but buyer behavior in general. Before visiting a restaurant, booking a hotel, or even seeing a doctor or buying a car, consumers want to know about other consumers’ experiences. While the use of online reviews varies across industries and across different review sites, these… Continue reading

News & Updates

Get to Know Boast’s New Features

Our customers have given us valuable feedback, and we’ve been listening. We’ve made some changes to Boast and upgraded features to give you more usability and make the platform easier to use. Here’s everything you need to know about Boast’s new features, and how you can use these changes to collect more testimonials. Please note… Continue reading