measure customer satisfaction

Reputation Management

How to Measure Customer Satisfaction for Small Businesses

Customer satisfaction metrics are a good way to measure the health of your business, and detect and fix problems. If you’re a small business owner, you may measure customer satisfaction on a daily basis by how you interact with customers. But if you’re looking for something more measurable and specific, or if you don’t interact… Continue reading
UniKey banner

Reputation Management, Testimonials

Case Study: Uni Key Health Sees Success with Incentive Backed Testimonial Campaign

Requesting testimonials from customers can feel like asking for compliments, which can be awkward and uncomfortable. But with the right strategy set in place, it doesn’t have to feel this way to you or your customers. A great way to make this conversation more natural is to meet your customer halfway by offering an incentive… Continue reading
improve reputation in real estate

Reputation Management

5 Ways to Improve Online Reputation for Real Estate Agents

Buying a home is one of the largest investments people make in life. For this reason, when selecting a real estate agent, people choose carefully. They want someone who helps people find their dream home or property. In 2019, the internet is the top avenue for finding the best real estate agent. You need to… Continue reading
how to respond to negative reviews templates

Reputation Management

How to Respond to Negative Reviews + Free Templates You Can Use

A negative customer review can cost your business real money. On social media alone, the average person has 155 friends on Facebook. That means if one person leaves a negative review on social media, you may have lost over 150 potential customers. For this reason, it’s extremely important to know how to respond to negative… Continue reading
how to ask patients for reviews

Reputation Management

10 Ways to Ask Patients for Reviews

Doctors, dentists, and specialists play an essential role in patients’ lives, and most patients investigate reviews to be sure the professional is trustworthy and knowledgeable. However, this makes it challenging for new medical offices or hospitals. Many doctors, dentists, and other professionals wonder how to ask patients for review, while still maintaining a strong relationship… Continue reading
how to get more reviews

Reputation Management

How To Get More Reviews on Google Business, Facebook and Yelp in 3 Easy Steps

If you receive a negative review on Google Business or another site, it can be damaging to your business. However, 68% of customers read less than 6 reviews. 90% read less than 10. This means, though you can’t remove the bad review, you can essentially push it out of sight by getting more positive reviews.… Continue reading
how to remove google review

Reputation Management

5 Tips to Remove Google Reviews

Bad reviews are hard for business owners to read. When you do your best to run a quality business each day, a bad review can feel like a personal attack. This is especially true for Google reviews, which are often the first thing customers see about your business online. If you’re wondering about how to… Continue reading
how to calculate your net promoter score

Conversion Optimization, Reputation Management, Social Proof, Testimonials

How to Collect, Use and Calculate Your Net Promoter Score

Since it was first introduced in 2003 in the Harvard Business Review, the Net Promoter Score (or NPS) has quickly become one of the most powerful metrics in measuring customer satisfaction. Not only does your Net Promoter Score tell you how your customers feel, but it also correlates with customer spending, income growth, customer retention,… Continue reading
reputation management trends 2019

Reputation Management

5 Trends in Online Reputation Management in 2019

Now more than ever, customers look online to find where to eat, what to buy, even what doctor to go to or what car to buy. Good reputation management has become even more important in recent years, and 2019 is no exception. Whether you’re just starting to take charge of your online reputation, you want… Continue reading
beginners guide to online review management

Reputation Management

The Beginner’s Guide to Online Review Management

There are dozens of sites that customers can post online reviews of your business, and it’s difficult to manage them all. Where do you start? Whether you’re a new business or you’re an established business new to online review management, this strategy can help you organize and improve your online reviews. With a plan in… Continue reading

Reputation Management, Social Proof

Case Study: RevenueWell Captures Boast Video Testimonials at Trade Shows

Connecting with customers and gaining authority in a niche industry can be difficult. RevenueWell, a customer communication platform for dental practices, took on this challenge by leveraging the power of testimonials and collecting video testimonials at trade shows. RevenueWell, like other industry-specific tools, understood the importance of trade shows as a pivotal networking tool. Using… Continue reading