When To Use a Customer Effort Score Survey
Customer effort score (CES) is a customer satisfaction metric that can give you important insights about your users’ or customers’ experience. Unlike other customer satisfaction metrics, customer effort score looks at a specific interaction, and asks customers to gauge how easy or difficult it was. Since it is different than other customer satisfaction metrics, it… Continue reading
8 Signs It’s Time to Measure Your NPS
How do you know when you need to survey your customers? You don’t want to submit surveys too often and annoy your customers, but you also need to know about important metrics like customer loyalty, customer retention, and repeat purchases. When you see the following signs, it’s time to measure your NPS, and assess your… Continue reading
How to Improve Your NPS Score
Your NPS score gives you a single number that makes it easy to measure your overall customer satisfaction. By asking a single question—”How likely are you to recommend us to your friends or colleagues?”—to your customers, along with a scale of 0 to 10, you can average your customer’s satisfaction. This can be a benchmark… Continue reading
5 Customer Satisfaction Metrics to Predict Revenue Growth
If you continually please your customers, you have a good chance of positive growth in the future. This is why a number of customer satisfaction metrics can be used to predict revenue growth. Some of these are more exact than others, and which you use will depend on the type of business you have and… Continue reading
7 Tips for Closing the Customer Feedback Loop
Once you’ve gathered actionable feedback from your customer feedback surveys, you need to take action. Closing the customer feedback loop means making changes, thanking your customers for their feedback, and letting them know you’ve made these changes. Use these tips for closing the customer feedback loop and you’ll be able to act on the feedback… Continue reading
9 Best Practices for Customer Feedback Management
Customer feedback can help to reveal problems or weaknesses in your business, show how customers use your business, and how you can best improve. With the right system for collecting, managing and using customer feedback, you can save time, collect more accurate data, and use that data more efficiently. As you work on a strategy… Continue reading
How to Ask for Feedback From Customers: 6 Templates
Customer feedback is a powerful tool for solving problems, adding new features or products, and growing your business. Knowing how to ask for feedback from customers can help to increase response rates and improve the quality of the feedback you receive. How you ask for customer feedback will depend on the information you’re looking for,… Continue reading
7 Customer Feedback Form Tools for Every Business
Understanding customer feedback can help move your business in the right direction. When you know what your customers want and what you’re doing well—or not so well—you’ll know where your efforts will be most effective. Customer feedback forms can help you quickly and effectively collect or organize customer feedback. There are many different customer feedback… Continue reading
5 Customer Feedback Survey Examples To Improve Your Surveys
Customer feedback surveys are an easy way to find out who your customers are, what they’re looking for, and how you can provide a better experience. There are many different types of customer feedback surveys, and it’s important to choose carefully so you don’t overwhelm your customers. We’ve collected and analyzed 5 different customer feedback… Continue reading