Category: Customer Feedback

Is your customer service top-notch? Are your product features the best in the business? You need to ask the right customer feedback questions to find out. Asking the right way and keeping a strategy in mind will help you get the most out of your customer feedback questions. Use this list of 75 customer feedback…

Happy clients are some of your best assets in real estate. Referrals are key to growing your business, and only happy clients will give them. But client happiness can also be challenging to measure. This is where Net Promoter Score or NPS comes in. NPS is a handy tool for definitively measuring customer satisfaction, identifying…

When customers give you feedback, whether it’s positive or negative, they’re taking time out of their day to send you an important message. Sometimes the customer is blown away by your hard work and efficiency, and sometimes they’re frustrated by a bad situation. In either case, a customer feedback thank you message can help you…

The best way to quickly gather actionable customer feedback is with feedback forms. Some feedback forms are designed to gather lots of simple responses quickly. Others are designed to gather in-depth information and organize it efficiently. Different feedback forms are useful at different times, depending on what information you’re looking for. We’ve updated this post…

Video testimonials are highly impactful. They’re genuine, sincere, trustworthy, and show the experiences of real customers. However, videos can also be intimidating to customers—they might not know where to start, or might feel a bit awkward. In this situation, it’s helpful to have a video testimonial question script. This way, you’ll be able to guide…

Your Net Promoter Score (NPS) is a simple measure of your customer satisfaction. Since it uses a single question—”How likely are you to recommend us to friends and family?”—and a simple scoring system, it’s easy to gauge your overall customers satisfaction rating, and compare it year over year. NPS software tools can help you do…

Your customer effort score (CES) is a good measure of how easy or difficult it is for customers to conduct vital activities, such as purchasing or getting assistance. If you’ve submitted a customer effort score survey to your customers, you may have seen areas of your website, store, customer service department, or other areas that…

Customer effort score (CES) is a customer satisfaction metric that can give you important insights about your users’ or customers’ experience. Unlike other customer satisfaction metrics, customer effort score looks at a specific interaction, and asks customers to gauge how easy or difficult it was. Since it is different than other customer satisfaction metrics, it…

How do you know when you need to survey your customers? You don’t want to submit surveys too often and annoy your customers, but you also need to know about important metrics like customer loyalty, customer retention, and repeat purchases. When you see the following signs, it’s time to measure your NPS, and assess your…