9 Customer Satisfaction Best Practices For Better Surveys and Data
Knowing how your customers feel about your business can help to guide important business decisions. The only way to really know whether or not your customers are satisfied is to ask them. But how can you get responses? And how can you measure these responses accurately? These 9 customer satisfaction best practices can help you… Continue reading
8 CSAT Questions to Improve Your Business
The Customer Satisfaction Score, or CSAT, gives businesses a measurable way to assess customer sentiment. This is a useful tool for assessing performance year over year and making sure you’re on track. CSAT can be used to assess many different things, and the right CSAT questions can give you the information you need. Here are… Continue reading
CSAT vs NPS: Which is Best?
Understanding customers’ experiences and their feelings towards your brand is essential for running a successful, forward-thinking business. However, getting these feelings into a measurable form can be difficult. Your Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) are two valuable metrics for measuring and tracking customer sentiment. Each of these can be used to… Continue reading
Customer Feedback, Online Reviews
70 Customer Feedback Questions to Improve Your Business
Is your customer service top-notch? Are your product features the best in the business? You need to ask the right customer feedback questions to find out. We’ve added 25 additional questions to give you 70 customer feedback questions to address every part of your business, from customer service to market research. Customize these questions to… Continue reading
14 Net Promoter Score Touch Points and How To Use Them
A company’s Net Promoter Score (NPS) is a reliable measure of customer loyalty and satisfaction as well as an indicator of future sales and income growth. How you use your NPS will partially depend on how you collect it. Choosing the right Net Promoter Score touch points to collect survey information can help to improve… Continue reading
How to Measure NPS Accurately
Your Net Promoter Score (NPS) not only shows how customers feel about your business, but it’s also an indication of how your business might do in the future. The creators of NPS, Fred Reichheld, Bain & Company, Inc., and Satmetrix Systems, Inc., found that the score correlates with future customer spending, income growth, and customer… Continue reading
How to Measure Customer Satisfaction for Small Businesses
Customer satisfaction metrics are a good way to measure the health of your business, and detect and fix problems. If you’re a small business owner, you may measure customer satisfaction on a daily basis by how you interact with customers. But if you’re looking for something more measurable and specific, or if you don’t interact… Continue reading