beginners guide to online review management

Customer Feedback

6 Customer Feedback Thank You Messages for Every Situation

When customers give you feedback, whether it’s positive or negative, they’re taking time out of their day to send you an important message. Sometimes the customer is blown away by your hard work and efficiency, and sometimes they’re frustrated by a bad situation. In either case, a customer feedback thank you message can help you… Continue reading
customer feedback questions

Customer Feedback

5 Customer Feedback Form Templates To Improve Your Surveys

The best way to quickly gather actionable customer feedback is with feedback forms. Some feedback forms are designed to gather lots of simple responses quickly. Others are designed to gather in-depth information and organize it efficiently. Different feedback forms are useful at different times, depending on what information you’re looking for. We’ve updated this post… Continue reading
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Customer Feedback

The Video Testimonial Question Script for a Great Customer Testimonial

Video testimonials are highly impactful. They’re genuine, sincere, trustworthy, and show the experiences of real customers. However, videos can also be intimidating to customers—they might not know where to start, or might feel a bit awkward. In this situation, it’s helpful to have a video testimonial question script. This way, you’ll be able to guide… Continue reading

Customer Feedback

14 NPS Software Tools to Survey Your Customers

Your Net Promoter Score (NPS) is a simple measure of your customer satisfaction. Since it uses a single question—”How likely are you to recommend us to friends and family?”—and a simple scoring system, it’s easy to gauge your overall customers satisfaction rating, and compare it year over year. NPS software tools can help you do… Continue reading
employee testimonial questions

Customer Feedback

How to Improve Customer Effort Score (CES)

Your customer effort score (CES) is a good measure of how easy or difficult it is for customers to conduct vital activities, such as purchasing or getting assistance. If you’ve submitted a customer effort score survey to your customers, you may have seen areas of your website, store, customer service department, or other areas that… Continue reading
when to use customer effort score

Customer Feedback

When To Use a Customer Effort Score Survey

Customer effort score (CES) is a customer satisfaction metric that can give you important insights about your users’ or customers’ experience. Unlike other customer satisfaction metrics, customer effort score looks at a specific interaction, and asks customers to gauge how easy or difficult it was. Since it is different than other customer satisfaction metrics, it… Continue reading
testimonial automation

Customer Feedback

8 Signs It’s Time to Measure Your NPS

How do you know when you need to survey your customers? You don’t want to submit surveys too often and annoy your customers, but you also need to know about important metrics like customer loyalty, customer retention, and repeat purchases. When you see the following signs, it’s time to measure your NPS, and assess your… Continue reading
what is customer loyalty

Customer Feedback

How to Improve Your NPS Score

Your NPS score gives you a single number that makes it easy to measure your overall customer satisfaction. By asking a single question—”How likely are you to recommend us to your friends or colleagues?”—to your customers, along with a scale of 0 to 10, you can average your customer’s satisfaction. This can be a benchmark… Continue reading

Customer Feedback

5 Customer Satisfaction Metrics to Predict Revenue Growth

If you continually please your customers, you have a good chance of positive growth in the future. This is why a number of customer satisfaction metrics can be used to predict revenue growth. Some of these are more exact than others, and which you use will depend on the type of business you have and… Continue reading
closing the feedback loop

Customer Feedback

7 Tips for Closing the Customer Feedback Loop

Once you’ve gathered actionable feedback from your customer feedback surveys, you need to take action. Closing the customer feedback loop means making changes, thanking your customers for their feedback, and letting them know you’ve made these changes. Use these tips for closing the customer feedback loop and you’ll be able to act on the feedback… Continue reading
how to measure NPS

Customer Feedback

9 Best Practices for Customer Feedback Management

Customer feedback can help to reveal problems or weaknesses in your business, show how customers use your business, and how you can best improve. With the right system for collecting, managing and using customer feedback, you can save time, collect more accurate data, and use that data more efficiently. As you work on a strategy… Continue reading