Browser & Device Testing
Not all browsers work the same way, and it is highly likely that your customers will be using different browsers and devices than you use. Make a point to try things out across all popular browsers, including Chrome, Firefox, Safari, and Internet Explorer. Also, try different devices – Apple, Android, and Windows phones and tablets.
Try It Yourself
The first step toward making sure everything is in line for your testimonial campaign is to go through the process yourself. Submit a testimonial using any and all methods that are available for your customers, and keep an eye out for anything that hold people up. Make sure there is enough instruction and that the proper notifications and thank you messages are in place. Then check to make sure you receive your submissions as expected.
The final step before launching your testimonial campaign is making sure you have everything in place and tested. Having employees or friends run through the testimonial submission process is extremely important so you know what the experience will be like for potential customers. Testing allows you to fix potential bugs in the process and gain insights on how to improve the experience.
Once you’ve tested the process and everything is ready to go, it’s time to launch. After it’s launched, don’t forget to promote, and then promote some more! We want you to get the most out of your testimonial campaign.