Your Net Promoter Score (NPS) is a simple measure of your customer satisfaction. Since it uses a single question—”How likely are you to recommend us to friends and family?”—and a simple scoring system, it’s easy to gauge your overall customers satisfaction rating, and compare it year over year. NPS software tools can help you do this, including sending surveys, improving your score, and comparing over time. The best NPS software tools for your business will depend on what you’re looking for, and how much you want to spend. We’ve broken down 14 NPS software tools and included features and pricing for each to help you find the best tools for your needs.
14 NPS Software Tools to Survey Your Customers
What Do NPS Software Tools Do?
Most NPS software tools do more than simply distribute surveys. The other features included with these tools can help you choose which one is best for you. These other features also play a role in pricing variation across these tools. Consider how you want to organize surveys you collect, whether you want a data-crunching dashboard, or how many team members will use the software. Some NPS software tools can distribute surveys across multiple mediums, including email, website, text and more, while others are more limited. Most of these tools also support integrations with other useful software like Salesforce, Shopify and Zapier, so you can get your existing and new services to work together.
With a clear picture of what you need from your NPS software tools, it will be easier to select the right one. Consider the following as you go through this list:
- Reviews and praise: Does the software allow you to gather and show off praise your customers give?
- Survey distribution: Will you be distributing surveys through email, web app, and text, or just one of these methods?
- Team collaboration: How many users will you have and will the tool support this?
- Data organization: Will you be using charts, trends, forecasting, and analytics?
- Integrations: Does the NPS software tool integrate with your existing tools?
A single tool for all of your customer survey, video testimonial, and online review needs.
Boast is focused on gathering feedback and showcasing praise from your customers. Boast’s new features will include NPS software tools, as well as other standard customer experience surveys like CSAT and CES. Boast is also the only NPS software tool allowing you to gather and showcase high-impact video testimonials while also collecting customer satisfaction data. You can build forms and customize surveys easily with a simple drag-and-drop menu, so there’s no coding or technical expertise required. With Boast, you can gather quantitative and qualitative customer satisfaction information all in one place.
Price: Starting at $16 per month
Free trial: Available for 14 days
Lock in your pricing for Boast
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
Delighted extends their features across the length and breadth of customer satisfaction surveys. Users can send all types of surveys, including NPS, CSAT, CES and more, customize these surveys, and send via email, links, and texts. Delighted focuses on easy use, so you don’t need to know how to code to customize and manage these surveys. This NPS software tool allows users to track their score, see trends and segment responses, using dashboards and reports.
Price: $224 per month
Free trial: free version with limited features available
Our proven, end-to-end solution will guide you through each phase of a best-practice approach to Net Promoter, resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth.
Promoter also gives you access to a wide range of customer satisfaction surveys, and allows you to deliver them across different platforms and devices. You’ll have access to reporting tools and dashboards, engagement tracking, trend analysis, keyword analytics and more. These tools can help you get a picture of customer satisfaction as a whole, as well as individual factors that can help you identify weaknesses and strengths across your organization.
Price: starting at $199 per month
Free trial: available for 14 days
Putting your customer feedback on autopilot. Targeted feedback seamlessly integrated with your apps of choice.
SatisMeter claims that you can get started with this NPS software tool in five minutes. With a focus on NPS surveys, as well as CSAT, CES and the Product-Market Fit survey, without the dashboards and reports, SatisMeter emphasizes simplicity and clean design. If you don’t see yourself analyzing trends, tracking responses or using other reporting features from more expensive NPS software tools, SatisMeter may be a good fit. If you already have reporting tools that you use, SatisMeter supports a number of integrations that may allow it to link with your existing software.
Price: starting at $49 per month
Free trial: available with up to 100 responses
Make Experience Your Competitive Advantage. Supercharge insight from customer & employee feedback with machine learning.
Wootric focuses on customer experience and the customer journey. The dashboards and surveys available, including NPS, CSAT, CES and more, allow you to analyze key touch points on the customer journey and determine weaknesses and strengths. Wootric provides a wide range of insights and features to act on the information gathered. If you are seeking a range of features to support different aspects of your business, Wootric may provide a number of effective NPS software tools.
Price: starting at $89 per month
Free trial: Forever Free Account available for small businesses and startups
Survey and NPS software that helps you capture more customer feedback and deliver a better experience. Send surveys by email, link or in chat.
Survicate is an NPS software tool supporting all types of surveys, including email, link, chat, in-app, and more. Survicate is oriented around marketing teams, product teams, and customer service teams, and provides survey templates and features to serve each team. The tool then organizes this feedback for each team, so they can draw insights from surveys across different mediums.
Price: Starting at $49 per month
Free trial: 100 survey responses available free per month
Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth.
Retently provides a number of surveys across various platforms, as well as automation, analytics, data segmentation and industry benchmarks to show you where you stand in your industry. With survey campaigns and integrations with powerful tools, Retently provides a number of useful features for getting in touch with customers and gauging your business’s customer satisfaction and customer experience.
Price: Starting at $99 per month
Free trial: Available for seven days
Build NPS Surveys. Use NPS surveys to benchmark your performance and make smarter decisions.
ProProfs focuses on making surveys of many different types. You can make traditional surveys for measuring customer satisfaction, such as NPS, CSAT and CES, as well as customized surveys, polls and quizzes for asking questions pertaining to your business individually. While ProProfs doesn’t provide benchmarking or data analysis, like other tools, it provides more flexibility for creating other types of surveys and gathering different information.
Price: starting at $60 per year (limited to 100 responses per month)
Free trial: available for 15 days, or free version available with 10 responses
9. Survey Sparrow
An Omni-channel Experience Management Platform. Do more than just surveys.
Survey Sparrow provides a range of surveys and can distribute them across many different platforms and devices. This NPS software tool also provides an offline mode, allowing you to use the app even if you are not connected. Survey Sparrow offers survey tools for customers, employees and product development, so you can use it at different stages or in different situations. You’ll also have access to data analysis to identify trends and discover any weak points.
Price: Starting at $19 per month
Free trial: available for 14 days, or free version available with 100 responses per month
10. Yes Insights
Simple one question and NPS surveys to improve your business. Discover what matters most to your customers, clients and prospects. One-click install. No coding needed.
Yes Insights focuses on simple and valuable surveys to glean the most important insights from customers. With email and website surveys, you can reach your customers or bring them to your site to answer important questions. A key advantage of Yes Insights’ email surveys is the ability for users to answer the survey within the email, without using an additional link. Website surveys are ideal for polling your visitors as they click through your website, so you can discover any issues along the way.
Price: Starting at $20 per month
Free trial: available for 7 days
Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers.
Textline specializes in text communications. In addition to text surveys, Textline also offers customer support via text, making it easy to stay in touch with customers. Different teams and departments within your organization can use Textline to communicate with each other and with customers to simplify the system. If texting is your preferred method of communication, Textline may be the ideal NPS software tool for you.
Price: $35.99 per month
Free trial: available for 14 days
12. Ask Nicely
Our mission is to help businesses drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling your people to take action immediately.
As their description indicates, Ask Nicely has a heavy focus on NPS. Ask Nicely offers reports and dashboards to measure progress, as well as email, text and web surveys. You can measure NPS, CSAT, and CES metrics, and enable push notifications to act on feedback immediately.
Pricing: Not available
Free trial: Not available
Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
This may be the most advanced of these NPS software tools. With features to support the customer experience, employee experience, product experience and more, Qualtrics provides tools for many aspects of your business. You’ll also have access to research tools, data insights, dashboards, reports and more to draw important conclusions for the data you gather.
Price: Not available
Free trial: Free account available
We created a customer experience solution for a world with competing priorities and increasing pressure for data.
In addition to NPS software tools and customer feedback software, Lumoa provides text analytics, sentiment analysis, and other features for monitoring and maintaining customer experience. You can automate your survey collection, and get actionable insights through data analysis. Lumoa also provides trigger alerts, so you can see when a customer is having a problem, and solve it.
Price: Not available
Free trial: Not available
There are many NPS software tools to choose from. Each offers different features and benefits, as well as costs and tradeoffs. Consider carefully what you need from your software, and don’t pay for features that you aren’t using. With the right fit, you can get the most out of your software, improve your NPS score and optimize your customer experience.
Posted in: Customer Feedback