what to do when customers don't respond to testimonial or review requests

Online Reviews, Testimonials

What to Do if Customers Don’t Respond to Your Testimonial or Review Request

You’ve asked a number of customers to submit testimonials or reviews of your business, but you’ve received few responses. What can you do if your customers don’t respond to your testimonial or review request? This can be a challenging situation, but there are a few things that you can do. What to Do if Customers…
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Online Reviews

Google Review Policy: What Business Owners Can and Can’t Do to Get More Google Reviews

Google reviews have become an important part of digital marketing, especially for local businesses. To find out if your business is worth a visit, many prospective customers turn to Google first. If you’re working on getting more Google reviews, you may be wondering what’s allowed and what isn’t. Here is everything you need to know…
customer reviews are important

Online Reviews

Yelp’s Review Policy and How to Get More Yelp Reviews

Yelp’s review policies differ slightly from other review sites, and this tripped up more than a few businesses. Though their policies are stricter, it is still possible to get more Yelp reviews. Here is what you need to know about Yelp’s review policy, and how you can still get more Yelp reviews. Yelp Review Policy:…
Testimonial thank you page best practices

Online Reviews

How to Use Customer Reviews to Promote Your Business

To find out if your business is worth visiting or your products are worth buying, potential customers go first to their family and friends. However, sometimes we all have to go outside of our pool of personal recommendations. For 84% of consumers, online reviews are the next best thing. But how can you use customer…
how to remove google review

Online Reviews

5 Tips to Remove Google Reviews

Bad reviews are hard for business owners to read. When you do your best to run a quality business each day, a bad review can feel like a personal attack. This is especially true for Google reviews, which are often the first thing customers see about your business online. If you’re wondering about how to…
how to set up or claim a business on google

Online Reviews

How to Set Up or Claim a Business on Google

If your customer hears about your business, or they’re looking for a business like yours in their area, odds are the first place that they’ll go is Google. Fortunately, Google provides a number of services to make your business easy to locate, including Google Maps and Google My Business. The first step to getting found…
how to ask for reviews

Online Reviews

How to Ask for a Review: 19 Strategies (With Templates!)

Reading online reviews is the fastest way for customers to find out what a business is like and whether it’s right for the customer or not. If you don’t have online reviews, you’re missing out on a large part of your audience. The question then is how to ask for a review. Most people don’t…
customer reviews are important

Online Reviews

Why Are Online Reviews Important?

Online reviews are important to your business, and only becoming more important as time goes on. According to a study by Search Engine Land, reviews on Google alone show impressive numbers; “From 2013 to 2014, the number of [Google reviews] grew by 80 percent. The next year it grew by 114 percent, and from 2015…
online review statistics

Online Reviews

2018 Online Review Statistics You Need to Know

Online reviews have become an essential part of not only ecommerce, but buyer behavior in general. Before visiting a restaurant, booking a hotel, or even seeing a doctor or buying a car, consumers want to know about other consumers’ experiences. While the use of online reviews varies across industries and across different review sites, these…