The dreaded one star rating. We’ve all seen businesses on Google with a one star rating, and immediately know to stay away. This can be detrimental for a business, and can unfortunately come after a single bad Google business review.
Customers mostly leave reviews when they have strong feelings, whether it’s positive or negative. This means that a few negative experiences can really shine through on your Google reviews if you’re not careful. On the bright side, however, this means that incorporating testimonial collection into your marketing strategy can round up a few extra-happy customers that can boost your review rating on Google. Read more